Akeron co-CEO Manuel Vellutini writes in AI4Business on the shift from conversational AI to operational AI in enterprise software.
The central point: the challenge is no longer how intelligent a model is, but where it operates, on what data, and under what level of human oversight. Systems of record — the platforms that govern critical processes such as Incentive Compensation Management, Sales Performance Management, Project Business Automation, and Real Estate Management — are not being replaced by AI agents, but pushed to evolve.
The article identifies four conditions for reliable enterprise agents: domain specialization, data quality and traceability, architectural openness (bring your own LLM), and human oversight. The core argument: the future belongs not to “autonomous” agents, but to those that operate within the enterprise’s system of trust.
