Glossario

Lettera H

Hard cap

A maximum limit placed on compensation, spend, or resource allocation.

Hard sell

An aggressive sales approach focused on direct persuasion, urgency, and closing pressure.

Hat trick

In sales or marketing, achieving three significant wins or milestones in a short time period (borrowed from sports terminology).

Heterogeneous segment

A market segment composed of diverse individuals or organizations with varying needs, preferences, or behaviors.

Hierarchy

An organizational structure where roles, authority, and responsibilities are arranged vertically from highest to lowest.

Historic customer lifetime value (CLV)

The actual total revenue a customer has generated to date, as opposed to forecasted future value.

Holiday pay

Compensation provided to employees for working during recognized holidays or as mandated by labor laws.

Homogeneous segment

A market segment where members share similar characteristics, allowing for uniform marketing targeting.

Horizontal (market)

A broad market category where products or services serve customers across many industries rather than targeting a single niche.

Horizontal crediting

A compensation approach where credit for a sale is shared across roles or teams at the same organizational level.

Horizontal sales crediting

A sales credit allocation method distributing revenue credit to multiple sellers contributing equally to a deal.

Hourly wage

A compensation structure where employees are paid based on the number of hours worked.

Hreflang

An HTML attribute indicating language and regional targeting for webpages to support international SEO.

HTTP requests

Calls made by a browser to fetch resources—such as images, scripts, or pages—from a server.

HTTPS

A secure version of HTTP that encrypts communication between browser and server using SSL/TLS.

HubSpot

A CRM and marketing automation platform used for inbound marketing, sales enablement, and customer service.

Human capital

The collective skills, expertise, and knowledge of an organization’s workforce.

Hurdle

A minimum performance level required before incentive compensation or bonuses are paid.

Hybrid compensation

A pay structure combining fixed salary with variable incentives like commissions or bonuses.

Hybrid sales model

A sales structure using both remote/digital selling and in-person interaction to optimize reach and effectiveness.

Hybrid working

A workplace model combining remote work with on-site work for greater flexibility.